FleetPro Mobility & Haulage Limited ("FleetPro," "we," "us," or "our") provides corporate chauffeur and executive transportation services in Lagos, Ibadan, and other locations in Nigeria.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website ( fpmobility.com.ng ), request a quotation, book a service, or otherwise interact with us.
By using our website or services, you acknowledge the practices described in this Policy. Where consent is required as a lawful basis for a particular processing activity, we will seek that consent as appropriate.
1. Information We Collect
We collect information you provide directly to us, including when you submit a Request a Quote form, communicate with us, complete a booking, or submit a client review.
1.1 Information collected via the Quote Request form
- Title and full name
- Phone number / WhatsApp number
- Email address
- Pickup location and destination
- Travel date and preferred pickup time
- Number of passengers
- Vehicle preference (recommended, chosen from fleet, or specific request)
- Escort requirement selection
- Any additional notes or special requirements you provide
1.2 Information collected via Client Reviews
- Name
- Star rating
- Review text
All reviews are held for administrator approval before they are published on the website. A submitted review is not displayed publicly until a FleetPro administrator has reviewed and approved it.
1.3 Information generated through the booking process
- Quotation details prepared by our admin team in response to your request.
- Your response to a quotation, including whether you accept it, request a change, or cancel.
- Booking reference number and trip confirmation details.
- Records of communications with you via email and WhatsApp regarding your quotation, booking, payment, or trip.
- Payment-related communications, such as confirmation that a deposit transfer has been made and the booking reference used to identify it.
1.4 Information collected automatically
Standard technical information may be processed through normal website operation and security measures, including IP address, browser type, device information, and information associated with security or anti-abuse events.
2. How We Use Your Information
We may use the information we collect to:
- Receive and review quote requests and prepare accurate quotations.
- Send quotations by email, including a secure link through which you can respond.
- Generate and manage bookings after a quotation has been accepted.
- Send booking confirmations and cancellation notifications.
- Communicate with you through WhatsApp, email or phone concerning requested changes, bookings, payment coordination and trip arrangements.
- Assign an appropriate chauffeur and vehicle to your trip.
- Send a post-trip thank-you message containing an option to submit a review.
- Maintain website security and prevent fraud, spam, automated submissions and other abuse.
- Comply with applicable legal obligations, including where relevant to APSS requests described in Section 7.
3. Legal Basis for Processing
Subject to the circumstances and applicable requirements under the NDPA, our grounds for processing personal information may include:
- Performance of a contract or steps connected with a contract: to prepare quotations, manage bookings and provide transportation services you request.
- Consent: where processing depends on permission you have voluntarily provided and consent is the applicable lawful basis.
- Legitimate interests: where applicable, including maintaining website security, preventing fraudulent or abusive activity, administering our operations and improving our services, balanced against your rights and interests.
- Legal obligations: where processing is necessary for FleetPro to comply with applicable law or lawful requirements.
4. How We Share Your Information
We do not sell or rent your personal information. We may share relevant information in limited circumstances including:
- With our chauffeurs: information reasonably necessary to perform your trip, such as pickup and destination details, scheduled time and relevant passenger or booking information.
- With our partner vehicle network: where a suitable vehicle is arranged through a partner, information necessary to arrange and perform that transportation service.
- For APSS requests: information necessary to facilitate services you specifically request may be disclosed to relevant airport, immigration, customs, airline or other applicable parties.
- With service providers working on our behalf: such as providers supporting website hosting, databases, security, email delivery or other communications, to the extent necessary for them to provide those services.
- Through WhatsApp/Meta: where WhatsApp is used for communication about your quotation, booking, payment coordination or trip, information sent through the platform is also subject to the applicable platform terms and privacy practices.
- Where required by law: including in response to a lawful request from a court, regulator, law enforcement body or other competent authority.
We do not share your personal information with third parties for their own independent direct marketing purposes.
5. Data Security
We take reasonable technical and organisational measures designed to protect personal information. These may include:
- Administrator review and approval before client-submitted reviews are publicly displayed.
- Rate-limiting, security controls and anti-abuse protections on website forms.
- Avoiding the collection or storage of payment card and bank account credentials through the website.
- Restricting access to client and booking information to authorised persons who require access for legitimate business purposes.
No system, method of transmission, or method of electronic storage can be guaranteed to be completely secure. While we take reasonable steps to protect personal information, we cannot guarantee absolute security.
6. Payments
FleetPro does not process card payments or store financial account information through our website.
Following acceptance of a quotation, our team may contact you through our official communication channels using your booking reference to coordinate payment.
A deposit, currently 50% of the quoted price, may be payable upfront by bank transfer to FleetPro's official corporate bank account. FleetPro will not request that an official booking payment be made to a personal account.
The remaining balance is paid in accordance with the payment arrangements communicated for your booking.
7. Airport Passenger Support Services (APSS)
Where you request APSS, including protocol assistance, passport or visa-related facilitation, Visa on Arrival/ETC facilitation, immigration or customs liaison, or VIP lounge access, provision of the requested service may require FleetPro to liaise with relevant airport operators, government authorities, immigration or customs bodies, airlines, representatives or other appropriate third parties.
Information will be handled and disclosed to the extent reasonably necessary to facilitate the service you have requested and as otherwise permitted or required by applicable law.
The timing, requirements, decisions and outcomes of official processes are determined by the relevant third-party authorities and not by FleetPro.
8. Data Retention
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:
- Fulfil and administer the quotation, booking or service for which it was collected.
- Maintain appropriate business, accounting and service records.
- Resolve complaints, disputes or operational issues where necessary.
- Meet applicable legal, tax, regulatory or record-keeping requirements.
Where information is no longer reasonably required for these purposes, we take appropriate steps to delete, anonymise or otherwise dispose of it, subject to applicable legal requirements.
9. Your Rights
Subject to the NDPA and any applicable limitations or conditions, your data protection rights may include the right to:
- Request information about whether and how we process personal information concerning you.
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete personal information.
- Request erasure of personal information where the applicable legal requirements are met.
- Object to certain processing in circumstances provided by applicable law.
- Withdraw consent where our processing relies on your consent, without affecting the lawfulness of processing carried out before withdrawal.
- Lodge a complaint with the Nigeria Data Protection Commission where you believe your data protection rights have been infringed.
To exercise a privacy right or make a privacy request, contact us using the information in Section 13.
10. Reviews
If you submit a review, your submitted name, rating, and review text will initially be held pending administrator approval.
If the review is approved for publication, those details may be displayed publicly on our website. You may request removal of a previously published review by contacting FleetPro using the contact details below.
11. Children's Privacy
FleetPro's website and booking services are intended for adults arranging corporate or personal transportation. We do not knowingly solicit personal information directly from children through our website.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology or applicable legal requirements.
The updated version will be posted on this page and the "Last updated" date will be revised accordingly.
13. Contact Us
If you have questions about this Privacy Policy or wish to exercise a data protection right, contact us at:
FleetPro Mobility & Haulage Limited