These Terms of Service ("Terms") govern your use of the FleetPro Mobility & Haulage Limited ("FleetPro," "we," "us," or "our") website ( fpmobility.com.ng ) and your booking of any transportation or related service through us. By submitting a quote request, accepting a quotation, or using our services, you agree to be bound by these Terms.
1. Our Services
FleetPro provides professional corporate chauffeur and executive transportation services in Lagos, Ibadan, and other locations in Nigeria, including:
- Executive City Rides
- Hourly / Daily Chauffeur Hire
- Airport Transfers (Murtala Muhammed International Airport)
- Interstate Trips
- Wedding Chauffeur Services
- Airport Passenger Support Services (APSS)
All services are delivered by professional, experienced corporate chauffeurs.
2. Requesting a Quotation
To request a quotation, you submit your trip details through our website's Request a Quote form.
Submitting a quote request does not create or confirm a booking. It is only a request for FleetPro to prepare a personalised quotation.
Upon submission, our admin team is notified and will review your requirements, calculate the applicable price, and prepare a formal quotation.
You will receive an email containing your quotation, with the price clearly displayed, along with a secure link to review and respond to it.
3. Responding to a Quotation
When you open the link in your quotation email, you may:
- Accept the quotation (via the green "Accept" button) — this automatically generates your booking, and you will immediately receive a booking confirmation email with your trip details.
- Request a change to the quotation — our team will follow up with you via WhatsApp to discuss the requested changes and the reason for them.
- Cancel the quotation — you will receive a confirmation email of the cancellation.
4. Cancellations
4.1 Cancellation by the Client
If you cancel a quotation or an accepted booking, you will receive an email confirming the cancellation. Our team may also reach out via WhatsApp to understand the reason for your cancellation, so we can improve our service.
4.2 Cancellation by FleetPro
In the rare event that FleetPro must cancel a confirmed booking (e.g., due to vehicle unavailability or unforeseen circumstances), you will be notified by email as soon as possible.
5. Payment Terms
FleetPro does not process card payments or collect financial account details via the website.
Once a booking is confirmed, our team will contact you via WhatsApp using your unique booking reference to coordinate payment.
A deposit of 50% of the quoted price is payable upfront via bank transfer to FleetPro's official corporate bank account only. FleetPro will never request payment into a personal account, and you should verify payment details directly with us before transferring any funds.
The remaining balance is payable directly to your assigned chauffeur once they arrive on-site for your trip.
6. Client Responsibilities
You agree to:
- Provide accurate and complete information when requesting a quotation, including correct pickup/destination details, travel dates, and passenger counts.
- Treat FleetPro chauffeurs and vehicles with respect.
- Be available and ready at the agreed pickup time and location.
- Promptly communicate any changes to your trip details through official FleetPro channels (WhatsApp, phone, or email).
FleetPro reserves the right to decline or cancel a booking where information provided is inaccurate, fraudulent, or where a client's conduct poses a risk to our chauffeur, vehicle, or other passengers.
7. Vehicles and Chauffeurs
FleetPro operates a select fleet of executive vehicles, maintained to a high standard of cleanliness and road-worthiness.
Where a requested vehicle type is unavailable in our current fleet, FleetPro may arrange a suitable vehicle through our partner network, at no reduction in service quality.
All trips are conducted by professional, experienced corporate chauffeurs.
8. Airport Passenger Support Services (APSS)
Where you request APSS (including protocol assistance, express passport/visa processing, Visa on Arrival/ETC facilitation, immigration and customs liaison, or VIP lounge access):
- FleetPro acts as a facilitator between you and the relevant airport authorities, immigration/customs officials, or airline representatives.
- FleetPro does not control and cannot guarantee the decisions, processing times, or outcomes of any government agency, airline, or airport authority.
- Any fees charged by government agencies or third parties in connection with APSS are separate from and in addition to FleetPro's service fee, unless otherwise stated in your quotation.
- You are responsible for ensuring your own travel documents (passport, visa, ticket) are valid; FleetPro's role is to facilitate and assist, not to guarantee entry, exit, or immigration clearance.
9. Reviews
After completing a trip with FleetPro, you will receive a "thank you" email containing a link to submit a review. All reviews are subject to admin approval before publication on our website.
FleetPro reserves the right to decline to publish reviews that are abusive, defamatory, fraudulent, or otherwise inappropriate. To protect against spam and abuse, our review system limits the number of submissions permitted within a short time period.
10. Website Use and Security
Our website includes automated protections against abuse, including rate-limiting on quotation requests and review submissions.
You agree not to attempt to circumvent these protections, submit false information, or use automated tools (bots) to interact with our forms.
FleetPro reserves the right to block, suspend, or refuse service to any user found to be abusing our systems.
11. Limitation of Liability
To the fullest extent permitted under Nigerian law:
- FleetPro shall not be liable for delays, losses, or damages caused by circumstances beyond our reasonable control, including but not limited to traffic conditions, weather, mechanical failure, flight delays, or actions of third-party authorities (including in connection with APSS).
- FleetPro's total liability for any claim arising from a booking shall not exceed the total amount paid by the client for that specific booking.
- FleetPro is not liable for indirect, incidental, or consequential losses (e.g., missed connecting flights, missed business opportunities) arising from the use of our services, except where such exclusion is not permitted by law.
12. Governing Law and Dispute Resolution
These Terms are governed by the laws of the Federal Republic of Nigeria. Any disputes arising from these Terms or your use of FleetPro's services shall first be addressed through good-faith negotiation between the parties.
13. Changes to These Terms
FleetPro may revise these Terms from time to time. Continued use of our website or services after changes are posted constitutes your acceptance of the revised Terms. The "Last updated" date at the top of this page will reflect the most recent revision.
14. Contact Us
For questions about these Terms, contact us at:
FleetPro Mobility & Haulage Limited